Effective date: January 1, 2025
At Leak Fix Pros, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and the services we provide in Pittsburgh, Pennsylvania. By using our site or services, you agree to the practices described here.
Information We Collect
When you contact us or request service, we collect information you provide directly. This may include your name, phone number, email address, service address, and details about your plumbing issue.
We also automatically collect certain technical data when you visit our website. This can include your IP address, browser type, device information, and pages you view. We use this to improve our site and your experience.
How We Use Information
We use your information to schedule appointments, dispatch our technicians, and provide you with leak detection and repair services. We also use it to communicate with you about your service, send appointment reminders, and respond to your questions.
With your consent, we may send you promotional offers or updates about our services. You can opt out at any time. We also use collected data to improve our website, customer service, and overall business operations.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to collect and analyze usage data. These tools help us understand website traffic and user behavior so we can improve our services.
These third-party providers may have access to your data as necessary to perform their functions, but they are not permitted to use it for any other purpose. We encourage you to review their privacy policies for more information.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to outside parties. We may share your data with trusted service providers who assist us in operating our website or conducting our business, as long as they agree to keep it confidential.
We may also disclose your information when required by law, to protect our rights or safety, or in connection with a business transfer such as a merger or acquisition.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. This means we keep your data while you are an active customer and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial procedures.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data.
To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with a new effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.